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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jeffrey Michael

Jeffrey Michael

September 3, 2026

5  out of  5
rating by Jeffrey Michael
"April is the absolute best! She thoroughly explains everything and walks you through the processes step by step. I always leave her office feeling informed and confident. She's easy to talk to and breaks things down into relatable life scenarios. Ask for her...you won't be disappointed..."
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Amber Frederick

August 26, 2026

5  out of  5
rating by Amber Frederick
"April has always been very helpful anytime I have any insurance needs."
We responded:
"Amber, thank you very much for the kind words! April is one of a kind and we/our policy holders are very lucky to have her! "
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Staci Hovermale-Bussard

August 25, 2026

5  out of  5
rating by Staci Hovermale-Bussard
"April is always so polite, knowledgeable willing to go the extra mile."
We responded:
"April is great and we know you are in great hands when you step into her office! Thank you, Staci, and have a wonderful day! "
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Shanda Lane

August 24, 2026

5  out of  5
rating by Shanda Lane
"Great people"
We responded:
"Shanda, we appreciate you and your 5 star review! If there is ever anything you need, do not hesitate to reach out! "
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belen llerena

August 5, 2026

5  out of  5
rating by belen llerena
"Grace was a wonderful help !"
We responded:
"Belen, thank you for the review and kind words for Grace. She does great work for us and happy she was able to assist you! "
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Samantha McClain

July 24, 2026

5  out of  5
rating by Samantha McClain
"Angela is incredible! As a first-time home seller her guidance was extremely helpful. Overall I had a great experience with this office and would recommend them to anyone in the area."
We responded:
"Samantha, thank you for the kind words for our office and Angela. We pride ourselves on being that good neighbor, if there is ever anything we can assist with, do not hesitate to reach out! "
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Johnny Newsom

July 23, 2026

5  out of  5
rating by Johnny Newsom
"Garrett always gets it done quick! Great guy who will tell it to you straight. Worth checking out!"
We responded:
"Johnny, we appreciate your business and review greatly! If there is ever anything you need from us, don't hesitate to call! "
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William Cones

July 20, 2026

5  out of  5
rating by William Cones
"Great experience, fast and easy."
We responded:
"Thank you William for the kind words and review! We look forward to assisting with your insurance needs moving forward! "
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Norval

July 9, 2026

5  out of  5
rating by Norval
"Had a great visit with Angela, she was very helpful, answered all my questions"
We responded:
"Thank you Norval for the 5 star review! Angela does great work for us and happy she was able to assist you! "
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Alan Snyder

July 2, 2026

5  out of  5
rating by Alan Snyder
"Garrett was recommended to me by agent in MD as someone who could help me insure my vacation property in WV. Glad for the referral as Garrett was uber responsive and went out of his way to give me a good number of discounts. He explained every line of my policy and patiently answered my questions. Would highly recommend folks use Garrett! State Farm def the best insurance company out there."
We responded:
"Alan, it was a pleasure working with you and very happy we were able to get this taken care of for you all! We appreciate your business and if you ever need anything from myself or the office do not hesitate to reach out! "
Profile photo of Megan Dixon

Megan Dixon

June 28, 2026

5  out of  5
rating by Megan Dixon
"Great experience and great service! Everything was explained and broke down and Garrett made sure I got the best coverage possible."
We responded:
"Megan, thank you very much for the 5 star review. We are very happy that we were able to assist you all in getting the right coverage to meet your needs. If you ever need anything from us please do not hesitate to give us a call! "
Profile photo of Christine “Christine” Campbell

Christine “Christine” Campbell

June 25, 2026

5  out of  5
rating by Christine “Christine” Campbell
"The agents were very friendly and helpful. Answered all my questions, knowledgeable."
We responded:
"Christine, we pride ourselves on being there for our policyholders! Thank you for the kind words and review! "
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Khalil Nasar

June 22, 2026

5  out of  5
rating by Khalil Nasar
"Super responsive and helpful! Had back to back need for tow and then glass repair and Garrett was prompt to tell me what my coverage was and issue reimbursements. The motto is true like a good neighbor State Farm is there. Thanks Garrett and team!"
We responded:
"Khalil, we appreciate your business and 5 star review. This office will look to continue to provide top of the line service and be of assistance however we can! Thank you again! "
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Courtney-Rose Dantus

June 12, 2026

5  out of  5
rating by Courtney-Rose Dantus
"We had the pleasure of working with CJ on a policy for a new property. He was kind, professional, and very responsive. I appreciate how he took time to answer all of my questions, created a policy specific to our needs and even helped us bundle some other policies for added savings and increased protection. Overall very happy with my experience and would highly recommend!"
We responded:
"Thank you for the kind words and 5 star review Courtney. I am very pleased to hear that CJ was able to provide you all with this top notch service! If you all ever need anything from us do not hesitate to reach out! "
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Sean Weigle

June 10, 2026

5  out of  5
rating by Sean Weigle
"They took care of everything that I needed done and helped with things with house an trucks that I needed done done"
We responded:
"Sean, thank you very much for the 5 star review! If there is ever anything you need from us please do not hesitate to reach out! "
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luke christie

June 8, 2026

5  out of  5
rating by luke christie
"Thank you Angela for always helping me with my insurance questions"
We responded:
"Thank you Luke! We've had some big shoes to fill these past several months and look to carry on that top notch service that has always been provided by this office! "
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Maggie Kerns

June 5, 2026

5  out of  5
rating by Maggie Kerns
"CJ was wonderful to speak with on the phone. Top notch professional. Will be recommending him to family members in the future."
We responded:
"Maggie, thank you for the 5 star review and kind words! CJ works diligently to ensure your insurance needs are met and very happy to hear of the wonderful experience you all had with him! "
Profile photo of Erin Twigg

Erin Twigg

May 29, 2026

5  out of  5
rating by Erin Twigg
"This group makes you feel right at home. They take care of you and make sure to get you the best they can."
We responded:
"Erin, thank you for the kind words! We take great pride in being a part of this community and taking care of our neighbors! "
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brad duckwall

May 28, 2026

5  out of  5
rating by brad duckwall
"We've been with state farm for many years and the prices are great and the service is amazing"
We responded:
"Brad, thank you for the many years of being a customer of State Farm. We look forward to continuing to assist however we can with your insurance needs! "
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Laura Priemer

May 27, 2026

5  out of  5
rating by Laura Priemer
"Fast Friendly Service Lisa went above and beyond to get me the best deal on auto insurance I switched from progressive insurance and I’m saving over 125$ on car insurance!!!! Highly recommend Sate Farm Insurance in Berkeley Springs Wv!!!"
We responded:
"Laura, we love to hear this! Thank you for the kind words and we look forward to working with you! "
Profile photo of Missee Yost

Missee Yost

May 19, 2026

5  out of  5
rating by Missee Yost
"Very nice and understanding...have had state farm for awhile and love it...The people explain things so you understood everything in your policy."
We responded:
"Missee, thank you for the 5 star review! "
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M Scott

May 18, 2026

5  out of  5
rating by M Scott
"Absolutely amazing customer service and April always goes above and beyond to help me. I’ve been with them 10 years and have been very satisfied the whole time!"
We responded:
"April is the best and we are very lucky to have her! Thank you very much for the kind review! "
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Krystal Curtis

May 16, 2026

5  out of  5
rating by Krystal Curtis
"Garrett and all the others in the office are extremely helpful and friendly. Highly recommend!"
We responded:
"Krystal, we appreciate your review very much. If you ever need us please do not hesitate to text, call, or stop by the office! "
Profile photo of Virgina Schultz

Virgina Schultz

May 16, 2026

5  out of  5
rating by Virgina Schultz
"Everyone is very nice, professional, and knowledgeable. Have been with State Farm for 40+ years. The ladies at the Berkeley Springs office are awesome."
We responded:
"Virginia, thank you for the kind words. The team here is phenomenal and will look to assist however we can with your insurance needs! "
Profile photo of Amanda Patterson

Amanda Patterson

May 14, 2026

5  out of  5
rating by Amanda Patterson
"Great customer service and support for assistance and claim reporting."
We responded:
"Thank you for the 5 star review Amanda! "